Refund Policy

Consultation fees

If you cancel before a provider has begun reviewing your case, your consultation fee is fully refundable — just contact us and we will process the refund to your original payment method.

Once a licensed provider has performed a clinical review of your intake, the consultation fee is not refundable, even if the provider determines that treatment is not appropriate for you. The fee pays for the provider's professional evaluation, not for a prescription — a prescription is never guaranteed.

Medications

Prescription medications cannot be returned or resold once they have shipped. Pharmacy laws prohibit restocking dispensed medication, so we are unable to accept returns or issue refunds for medication orders after shipment.

If there is a problem with your shipment — it arrives damaged, is incorrect, or does not arrive at all — contact our care team at care@oravixhealth.com right away and we will work with the pharmacy and carrier to make it right.

Subscriptions

You can cancel a subscription at any time from your account, with no cancellation fee. Cancellation takes effect at the end of your current billing cycle: you will not be charged again, and any medication already dispensed for the current cycle will still ship. Amounts already billed for the current cycle are not refunded.

How to request a refund

Email care@oravixhealth.com from the address on your account with your order details. We will confirm receipt, let you know whether your request qualifies under this policy, and — if approved — issue the refund to your original payment method. Refunds typically appear within 5–10 business days depending on your bank.

State-specific rights

Some states provide consumers additional refund or cancellation rights that cannot be waived. Nothing in this policy limits any right you have under the law of your state; where state law grants you more, state law controls.