Telehealth Informed Consent

Nature of telehealth services

Telehealth means receiving healthcare services from a licensed provider remotely — through video visits, phone calls, secure messaging, and asynchronous review of the health information you submit — instead of in person. Through the Oravix platform, independent, licensed providers may evaluate your health information, ask follow-up questions, order laboratory tests, diagnose certain conditions, develop a treatment plan, and, when clinically appropriate, prescribe medication.

The provider who treats you is licensed in your state and exercises independent clinical judgment. Oravix itself does not practice medicine and does not direct any provider's clinical decisions.

Benefits and risks

Potential benefits of telehealth include easier access to care, shorter waits, care from your home, and more convenient follow-up. For many conditions, telehealth care can be as effective as an in-person visit.

Telehealth also has risks and limitations you should understand. Technology can fail: connections can drop, video or audio quality can degrade, and delays in electronic communication can occur. A remote evaluation does not include a hands-on physical examination, so a provider may have less information than in an in-person visit and could, in rare cases, miss a condition that a physical exam would have detected. If your provider determines that telehealth is not appropriate for your situation, they will tell you and recommend in-person care. As with any transmission of information over the internet, security protocols could fail despite safeguards, causing a breach of privacy.

Alternatives to telehealth

Telehealth is voluntary. You can choose instead to seek in-person care from a primary care physician, a specialist, or an urgent care clinic at any time, and your provider may recommend that you do so. Telehealth visits are not a substitute for ongoing care from a primary care physician.

Prescriptions

Any prescription is issued solely at the discretion of the licensed provider who evaluates you, based on their clinical judgment and applicable law. A prescription is never guaranteed — not by completing intake, not by paying a consultation fee, and not by requesting a specific medication.

Certain medications, including controlled substances such as testosterone, are subject to additional federal and state requirements. These may include a live video visit with your provider, laboratory testing, identity verification, and ongoing monitoring. If a controlled substance is being considered for you, your provider will explain the additional steps required before anything can be prescribed.

Emergencies

Telehealth is not for emergencies. If you are experiencing a medical emergency — including chest pain, difficulty breathing, signs of stroke, severe allergic reaction, or thoughts of harming yourself or others — call 911 or go to the nearest emergency room immediately. Do not wait for a response through the platform.

Your rights as a patient

You may withhold or withdraw this consent at any time, and you may stop using telehealth services at any time, without affecting your right to future care or treatment. You have the right to ask your provider questions about your care, to understand the risks and benefits of any recommended treatment, and to decline treatment.

Some states grant telehealth patients additional specific rights. State-specific disclosures will be added to this document on legal review and are summarized at /legal/state-disclosures.

Financial

Before you are charged anything, the exact consultation fee is disclosed at checkout. The consultation fee covers a provider's review of your case; it does not purchase a prescription or a particular outcome. Any ongoing treatment costs are disclosed before you agree to them. Refunds are governed by our Refund Policy at /legal/refund-policy.

Acknowledgment

This is the consent document you accept affirmatively during intake, before your information is submitted to a provider. By checking the acceptance box you confirm that you have read and understood this consent, that your questions have been answered or you know how to ask them, that you meet the age and location requirements, and that you voluntarily consent to receive care via telehealth.

When you accept, Oravix stores a consent record containing the document version ("telehealth-consent-v1.0-draft"), the timestamp of acceptance, and your user identifier. You can review your consent records in your account, and you may request a copy at any time.